Gaya APA
Tjiptono, Fandy. (2005).
Prinsip-Prinsip Total Quality Service (edisi 1).
Yogyakarta:
CV. Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
edisi 1
Yogyakarta:
CV. Andi,
2005.
Text.
Gaya MLA
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
edisi 1
Yogyakarta:
CV. Andi,
2005.
Text.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
edisi 1
Yogyakarta:
CV. Andi,
2005.
Print.