Gaya APA
Tjiptono, Fandy. (2003).
Total Quality Management (edisi 1).
Yogyakarta:
CV. Andi.
Gaya Chicago
Tjiptono, Fandy.
Total Quality Management.
edisi 1
Yogyakarta:
CV. Andi,
2003.
Text.
Gaya MLA
Tjiptono, Fandy.
Total Quality Management.
edisi 1
Yogyakarta:
CV. Andi,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy.
Total Quality Management.
edisi 1
Yogyakarta:
CV. Andi,
2003.
Print.